Thank you for shopping with StayinOrganic. We want every order to feel easy and worry-free, so we've laid out exactly how orders, shipping, and store credit work, along with the terms that protect both you and StayinOrganic. If anything here is unclear, just reach out. We're happy to help.
Orders & ReturnsShippingTerms & LegalPrivacy & Contact
Store credit: Because our products are personal hygiene and wellness items that are applied to skin and hair or eaten, we can't accept returns once an order has shipped. This maintains the freshness and quality of every product we send out, and protects every customer by making sure no product is ever resold after leaving our hands.
That said, we still want you to be happy with your purchase. If something isn't right with your order, email orders@shopstayinorganic.com within 7 days of delivery and tell us what happened. Once we review your request, we'll issue store credit you can use toward any future purchase. Store credit never expires, so you can use it whenever you're ready.
Damaged, wrong, or missing orders: Mistakes and shipping mishaps happen, and when they're on our end or the carrier's, we'll make it right with a replacement or a refund. This applies if:
To start a claim, email orders@shopstayinorganic.com within 7 days of delivery. Please include your order number and a photo of the item and its packaging. Photos help us resolve your claim quickly and report damage to the carrier.
Please double-check your shipping address before completing checkout. We ship to the address you enter, and we can't be responsible for packages sent to an incorrect or incomplete address.
Sea Moss Gel: Our fresh Sea Moss Gel is made in small batches and must stay cold to stay fresh, so it's only available for Philadelphia pickup or local drop-off and can't be shipped. Because it's perishable, we can't offer store credit once your gel has been picked up or delivered, unless it was spoiled at the time of pickup or drop-off. If that ever happens, contact us right away. Once you have your gel, keep it refrigerated at all times.
Free Black Soap: As a thank-you for shopping with us, every order includes a complimentary Organic Black Soap Bar, while supplies last. It's a gentle, traditional cleanser for face and body, and it's our way of welcoming you to the StayinOrganic family.
Processing time: Every order is packed by hand. Orders are prepared and shipped within 2–3 business days (Monday through Friday, excluding holidays). As soon as your order ships, we'll email you a tracking number so you can follow it to your door.
United States: Shipping is a $6 flat rate on every U.S. order, and free on orders over $50. Most U.S. orders arrive within about 3–7 business days after they ship. Delivery times are estimates from the carrier and can be delayed by weather, holidays, or high shipping volume.
International: We're proud to ship worldwide. International shipping is calculated at checkout based on your country and order size, and most international orders arrive within about 7–21 business days after they ship.
Please keep in mind:
Terms of sale: By placing an order on shopstayinorganic.com, you agree to the terms on this page.
Trademarks & copyright: StayinOrganic™, the StayinOrganic logo, and our product names are trademarks of StayinOrganic LLC. Everything we create, including our photos, videos, product labels, packaging designs, logos, written descriptions, and graphics on this website and our social media, is owned by StayinOrganic LLC and protected by U.S. and international copyright and trademark laws.
If you see someone using our name, products, or content without permission, or if you believe something on our site infringes your rights, please email info@shopstayinorganic.com. We take these reports seriously and may take legal action to protect our brand.
Disclaimer:
Privacy: Your trust matters to us, and we treat your information with care. StayinOrganic LLC only collects the information needed to process and deliver your order: your name, email address, phone number, and shipping address.
Contact us: Questions about an order, a product, or anything on this page? We're here to help.